Privacy & Cookies

At CozyToyPalace.com, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any information you provide when using this website. Please read it carefully.

By visiting cozytoypalace.com, you are accepting the practices described in this Privacy Policy.

What Information Do We Collect?
We may collect and process the following data about you:

  • Information you give us: You may provide information by filling in forms on our site, such as when you place an order, create an account, or contact us. This information includes your name, address, email address, phone number, and payment details.
  • Information we collect automatically: With each visit, we may automatically collect technical information, including your IP address, browser type, and version. We also collect information about your visit, such as products you viewed or searched for, page response times, and length of visits to certain pages.
  • Information from third parties: We may receive information about you from third parties, such as technical data from analytics providers or payment and transaction details from payment processors.

How We Use Your Information
We use your information to:

  • Fulfill and manage your orders.
  • Manage your account and provide customer support.
  • Improve our website, products, and customer service.
  • With your permission, send you promotional emails about new products, special offers, or other information we think you may find interesting.

Marketing
We would like to send you information about products and services which may be of interest to you. You will only receive marketing messages if you have consented to this.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send you or by contacting us.

Sharing Your Information
We will never sell your personal data to third parties. We may share your information with:

  • Service providers who help us operate our website and fulfill orders (e.g., payment processing, delivery couriers).
  • Professional advisors such as lawyers and auditors.
  • Law enforcement or regulatory agencies where required by law.

International Transfers
Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure all transfers comply with applicable data protection laws and that your data remains protected.

Data Security
We are committed to ensuring your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online to prevent unauthorized access or disclosure.

Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights
You have rights under data protection laws, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request the transfer of your personal data.
  • Withdraw consent at any time.

You can exercise these rights by contacting us.

Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use the following types of cookies:

  • Strictly necessary cookies: Required for the operation of our website.
  • Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our site.
  • Functionality cookies: Used to recognize you when you return to our website.
  • Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

Changes to Our Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and we will update the “Last Updated” date at the bottom of this policy.

How to Contact Us
Questions, comments, and requests regarding this privacy policy are welcomed. Please contact us through the methods provided on our website.